JOB DESCRIPTION :
Job Summary:
Attend to guests’ needs, including, but not limited to, luggage handling, errands etc.
Duties & Responsibilities:
Welcome guests to the hotel. Recognize members.
Store guest baggage upon request and assist with the loading and unloading of baggage in and out of automobiles.
Assist with transportation in the hotel’s limousine.
Summon taxis upon request.
Listen and respond to guest inquiries using a positive, clear speaking voice.
Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Deliver packages and faxes to guests.
Organize the lobby for large arrivals and departures.
Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
Maintain the bell carts.
Must be able to walk and stand for the majority of the workday. Length of time of these tasks may vary from day to day and task to task
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Talking and listening continuously in the process of communicating with guests and supervisors.
Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed.
Provide any other duties and services as assigned by the Chief Concierge and Front Office Manager.
Job Knowledge, Skills & Abilities: Appear confident, well groomed and dressed in a smart casual manner
Personality: warm, welcoming, smiling and pleasant
Act with integrity
Must be able to read and write to facilitate the communication process
Require basic communication skills, both verbal and written
Must possess literacy of PMS
Extensive knowledge of the hotel, its facilities and services
Thorough knowledge of the city and its attractions
Must be passionate about meeting the unique needs and request of each guest on a personal level
Embraces continuous renewal – personally and professionally
Understands basics of human psychology
Must a good listener
Intuitive and empathetic in nature
Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.