JOB DESCRIPTION :
Job Summary:
Performs routine activities of cleaning and servicing guest rooms and public areas under supervision of Executives. Adheres to brand standards and ensures compliance. Is responsible for quality guest experience and building a healthy work environment. Maintains a pleasant demeanor within and outside the department.
Duties & Responsibilities: Is well versed with company and hotel information.
Responsible for cleanliness, set-up and upkeep of floors (guest rooms, corridors, pantries, landing, staircases, chutes and elevators) and public areas (front of the house and heart of the house) according to standard operating procedures.
Aware of room categories and amenities.
Aware of public area layout and configuration.
Responsible for handling keys/mobiles for assigned areas.
Provides prompt, courteous, personalized and friendly service that exceeded guest expectations.
Attending to guest requests on priority.
Delivering and retrieving guest loan items on time and updating appropriate records.
In the event of a complaint, ensures immediate corrective action or appraises superiors to ensure immediate action.
Ensuring safety, security and privacy of all guest areas.
Performing daily/weekly/spring cleaning activities.
Responsible for maintaining records as per area of work.
Ensures effective utilization of resources at their disposal.
Responsible for maintaining equipments, durries, furniture and fixtures of assigned areas.
Appraises Executives without delay about any breakdown/lapses/concerns leading to degradation of hotel facilities or services.
Ensures assigned areas have requisite aids, tools, supplies and equipment to carry out operations smoothly and effectively.
Follows the standard operating procedures and trains subordinates as and when required. Actively participates in the cost control procedure and ensures full cooperation in the same.
Maintains clear and effective communication within and outside the all departments.
Carries out KRA’s effectively.
Suggests and assists in implementing procedures to enhance departmental productivity.
Understands team positions well enough to perform duties in employees' absence.
Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Is aware of their duty of care as determined by legislation and that they maintain complete familiarity.
Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
Ensures compliance with all relevant workplace health and safety standards and related hotel and brand policies and procedures.
Performs any other duties/responsibilities assigned by the management.
Daily Work Procedures:
Reports at the scheduled time of briefing/debriefing/meetings.
Is well groomed at all times of the day.
Collects and signs-in/out for keys and mobile.
Collects the room status report with guest name and remarks to ascertain the priority of cleaning guest rooms.
Collects function prospectus or any other related information to ascertain priority of cleaning of public areas.
Cleans and maintains areas as assigned.
Ensures all guest remarks attended to.
Meets at-least five guests every day to ascertain quality guest experience, takes corrective action if necessary and appraises superiors to ensure immediate action if necessary.
Ensures all details relating to any aspect of hotel operations is communicated with immediate effect with the Executives.
Ensures daily procedures like depositing lost and found are carried out smoothly.
Ensures communication of requirement of all other departments to concerned areas such as flower room, laundry, public area team.
(Primary skills /knowledge & related requisites)
Has an ability and inclination to align with the vision and culture of the organization.
Displays commitment and zeal towards the organization in words and action.
Has an ability to lead, inspire and develop self and colleagues.
Is innovative, technologically sound, intuitive and empathetic towards both guests and employees.
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
