JOB DESCRIPTION :
Job Summary:
To manage & look after the Spa operations on a
day to day basis under the brand standards set by the unit.
Duties & Responsibilities:•
Handle
guests’ queries and concerns efficiently and politely
•
Uphold
the standards of hygiene and sterilization as directed by law and the spa’s
policies and procedures
•
Provide
exact, suitable and instant responses to all requests by guests
•
Possess
the aptitude to work with no direct supervision
•
Maintain
a constructive attitude and add toward a quality work environment
•
Regularly
present at, take part in and support training and staff meetings for the spa
•
Help
in all areas of spa operation as requested by organization
•
Supervise
prep work, cleanliness and restock.
•
Actively
support the spa, treatments, services and retail, in addition to programs,
promotions and/or discounts obtainable
•
Converse
to management any and all occurrences connecting staff or guests in the spa
that require notice
•
Efficiently
inform and teach guests concerning specific wellness concerns
Job Knowledge, Skills & Abilities:•
Outstanding
communication and listening skills, in addition to basic computer knowledge
•
Have
an enthusiasm and possess superb customer service skills
•
Take
pleasure in working with people and have a welcoming and outgoing personality