JOB DESCRIPTION :
Job Summary:
To efficiently
give wellness solutions and treatments in order to meet the needs of guests.
Duties & Responsibilities:•
Provide
consistent professional spa massage and body treatments compliant with spa
protocols and accepted documentation practices
•
Handle
guests’ queries and concerns efficiently and politely
•
Uphold
the standards of hygiene and sterilization as directed by law and the spa’s
policies and procedures
•
Provide
exact, suitable and instant responses to all requests by guests
•
Possess
the aptitude to work with no direct supervision
•
Maintain
a constructive attitude and add toward a quality work environment
•
Regularly
present at, take part in and support training and staff meetings for the spa
•
Help
in all areas of spa operation as requested by organization
•
Perform
prep work, correctly clean and restock room as necessary
•
Communicate
to administration any and all occurrences involving staff or guests in the spa
that need concentration
•
Actively
support the spa, treatments, services and retail, in addition to programs,
promotions and/or discounts obtainable
•
Converse
to management any and all occurrences connecting staff or guests in the spa
that require notice
•
Efficiently
inform and teach guests concerning specific wellness concerns
•
Be
supple with schedule, at the bottom of the needs of the spa
•
Properly
care for tools and use proper amounts of manufactured goods to assist with cost
controls
Job Knowledge, Skills & Abilities:•
Outstanding
communication and listening skills, in addition to basic computer knowledge
•
Have
an enthusiasm and possess superb customer service skills
•
Take
pleasure in working with people and have a welcoming and outgoing personality
•
Have
a comprehensive knowledge of various massage modalities, possess a common
understanding of body treatments and be eager to train in spa’s specific
massage and body healing offerings.
•
Be
able to learn the product and service awareness essential to efficiently give
wellness solutions to meet the needs of guests.
•
They
have to hold and maintain a current state license.