Job Summary:
Duties & Responsibilities:
· Map out annual training plans for management, HR, customer support and more
· Design and develop training programs (outsourced and/or in-house)
· Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
· Market available training to employees and provide necessary information about sessions
· Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
· Use known education principles and stay up-to-date on new training methods and techniques
· Design, prepare and order educational aids and materials
· Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
· Gather feedback from trainers and trainees after each educational session
· Partner with internal stakeholders and liaise with experts regarding instructional design
· Maintain updated curriculum database and training records
· Host train-the-trainer sessions for internal subject matter experts
· Manage and maintain in-house training facilities and equipment
· Research and recommend new training methods, like gamification
or Email at Careers@nilehospitality.com