JOB DESCRIPTION :

Job Summary:

Duties & Responsibilities:

·         Map out annual training plans for management, HR, customer support and more

·         Design and develop training programs (outsourced and/or in-house)

·         Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)

·         Market available training to employees and provide necessary information about sessions

·         Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

·         Use known education principles and stay up-to-date on new training methods and techniques

·         Design, prepare and order educational aids and materials

·         Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

·         Gather feedback from trainers and trainees after each educational session

·         Partner with internal stakeholders and liaise with experts regarding instructional design

·         Maintain updated curriculum database and training records

·         Host train-the-trainer sessions for internal subject matter experts

·         Manage and maintain in-house training facilities and equipment

·         Research and recommend new training methods, like gamification